top of page

Terms of use

Attention! The following are the terms of use ("Terms") that govern your use of the website and applications where it appears (collectively, the "Site"). Our Privacy Policy and any other policies, rules or guidelines that may be applicable to particular offers or features on the Site are also incorporated into these Terms. By visiting or using the Site, you irrefutably accept these Terms, which are constantly updated.

Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. The "Last Updated" date above will tell you when these Terms were last revised. If you continue to use this Site after that date, you agree to the changes.

While some of the events listed on the Site may attract children, the Site is not directed at children under the age of 14 and they are not allowed to use the Site. We strongly encourage all parents and guardians to monitor their children's use of the Internet. If you use the Site, you affirm that you are at least 14 years old.

The USER irrevocably accepts the following terms of use when purchasing tickets through the GO PUNTA CANA website.

First: GO PUNTA CANA, is a registered trademark owned by GO PUNTA CANA, a legal entity whose corporate purpose, for the purposes of these conditions, is the printing and marketing of tickets for events and concerts, All sales made by the website are final, not accepted: purchase cancellations, exchanges or refunds.

Second: the CLIENT is the user, previously registered on the website, who agrees to have accepted all the real personal information required, and he is solely responsible for the information that is not real registered there. Whoever provides information or uses their ballot for falsifications or adulterations will be responsible under the terms of the Dominican penal code.

Third: The CLIENT declares to know that the realization of any event or show, from which he acquires tickets through the GO PUNTA CANA system does not depend on GO PUNTA CANA, who is not responsible for schedules, security conditions, locations, performance, organization or content of the event; This responsibility belongs to the businessman or producer of the event, which appears with name and identification on the ballot. does not send home tickets unless an event has that option enabled. Telephone service hours are from 9 am to 6 pm, Monday through Friday. Saturday and Sunday closed (Until further notice).

Fourth: Purchases made through the GO PUNTA CANA website are subject to verification and acceptance of the debit or credit card by the BANK, or financial entity, for which the customer makes the purchase, as well as verification of the data.

Fifth: The CUSTOMER accepts and knows that the tickets they buy have an additional charge for the service offered by the GO PUNTA CANA system, this charge can be variable depending on the event and the number of tickets purchased and will be canceled to GO PUNTA CANA.

Sixth: The CLIENT accepts that the event data, number of tickets, locations, value of the tickets, dates and times of the event, have been reviewed by him and the information entered into the GO PUNTA CANA system is his responsibility.

Likewise, THE CLIENT accepts that:


GO PUNTA CANA, is not obliged to make money refunds for errors in dates, times, registered values, name of events, quality of the shows, or in general causes beyond its own responsibilities or those of its agents.

GO PUNTA CANA, is not obliged to replace lost, damaged, broken or stolen tickets, these are the sole responsibility of the CLIENT.

GO PUNTA CANA, is not obliged to make money refunds in case the event must be canceled, postponed or if it presents any modification in the conditions initially announced, if a situation of force majeure is configured, fortuitous event or if these cannot be carried carried out as a result of health situations and / or public calamity and / or due to contagious disease and / or threat or fear of contagious disease.

Seventh: The client accepts that the information registered in the GO PUNTA CANA system, as well as the transactions carried out are the property of GO PUNTA CANA .; Who is authorized to give commercial uses without affecting in any case the privacy and security of the users.

Eighth: In the event that an event or a function is canceled or postponed, Review our Purchasing Policy in the same way will make every effort to contact each client via e-mail within the time allowed. Refunds will only be made for canceled or postponed events. In all cases when a ballot is refunded, only the cost of the ballot is refunded.

Ninth: the CUSTOMER accepts that the tickets must be collected by the cardholder, who must show the credit or debit card with which he made the purchase and his identity document. In the event that the purchase has been made through virtual cards, they must in addition to show their identity document, deliver a certification issued by their bank, stating the existence of the card, its ownership and the purchase made.

Powers of attorney, notices of loss of documents, complaints, criminal news or authorizations to third parties are not accepted, GO PUNTA CANA is not responsible for the return of money for unclaimed ballots.

Tenth: Purchases made on the website are understood to have been made under the terms of Dominican legislation, in particular Law 126-02 of September 4, 2002; reason why all transactions, inquiries and purchases are said to be electronically signed by the user, who is bound by the legal terms in the legal business carried out.

Eleventh: Any difference arising between the parties will be settled in law applying Dominican legislation, the CLIENT agrees to make any claim directly to GO PUNTA CANA and use all alternative dispute resolution methods.

Twelfth: In accordance with the Statute of the Consumer Law, the User may, in cases of non-face-to-face sales, exercise the right of withdrawal within the terms and conditions of the law.

bottom of page